Refund policy
SIMPLI IN THE BOX® is developed and owned by OPERARI S.R.L. Società Benefit, a Certified B Corporation™.
Last updated: 11 September 2026 — version 20260911
This Refund Policy explains how returns, replacements, cancellations and refunds are handled for purchases made through simpli-inthebox.com. Our store is reserved for business customers with an approved business account: all sales are business-to-business (B2B), and the statutory cancellation and return rights that apply to consumers do not apply to these purchases.
Digital deliverables
Our digital deliverables — the card book and training guide that accompany a product, your license file, and any Commercial License upgrade (a separately priced item) — are provided electronically through our provider and are licensed, not sold. Because they are delivered immediately and cannot be returned, digital deliverables are non-cancelable and non-refundable once access has been provided. Where a physical product is damaged or defective, we resolve the matter by sending a replacement at our expense (see below), so no refund of digital deliverables arises; and where a non-defective physical item is returned by agreement, any digital deliverables already provided remain non-refundable and the associated license ends — you must stop using them and delete or destroy all copies in your possession or control.
Damaged, defective or incorrect items
If a physical product arrives damaged, defective or is not the item you ordered, contact us within 14 days of delivery with supporting evidence (for example, photographs). Once we have confirmed the issue, we will provide a remedy at our choice: we may send a replacement at our expense (including any applicable import duties), arrange the return of the affected item at our expense, or provide a replacement without requiring you to return the affected item. We select the most appropriate remedy on a case-by-case basis. No cost is charged to you for a confirmed damaged, defective or incorrect item.
Returns for other reasons
For physical products that are not damaged, defective or incorrect — for example, an item ordered in error — returns are accepted only at our discretion. Where we agree to accept such a return, return shipping and any related customs charges are borne by the buyer, and a restocking fee of 15% of the product price applies. Any digital deliverables already provided remain non-refundable, and the license granted for them ends on return of the product — you must stop using them and delete or destroy all copies in your possession or control.
Canceling an order
A standard order may be canceled on the same business day it is placed, provided we have not yet handed the shipping label to the carrier. Approved cancellations are refunded to the original payment method. Pre-orders cannot be canceled or refunded once placed. Made-to-order items and special editions, where offered, are governed by a separate written agreement.
Refunds
Approved refunds are issued to the original payment method used for the order, normally within 10 business days of our approval. The amount refunded depends on the case: for a damaged, defective or incorrect item, where a refund is given instead of a replacement, it covers the product price together with the related shipping and customs charges; for a return accepted at our discretion (an item ordered in error), it covers the product price less the 15% restocking fee and does not include shipping or customs charges; for a canceled order, the full amount paid is refunded. Digital deliverables are non-refundable in all cases.
Mandatory legal rights
Nothing in this Policy affects any rights in respect of defective goods that cannot be excluded or limited under the mandatory law applicable to business-to-business sales.
How to request a return, replacement or cancellation
Email us at info@simpli-inthebox.com with your order number and, for a damaged or defective item, photographic evidence of the issue.